Lighthouse Projects · HR
Automated employee onboarding
From offer acceptance to day one, with every step in view.
New joiner · Day 1
Data analyst
Progress
4/6
Problem
Delays in access, equipment and information. Inconsistent experience across units. No control over step completion.
Solution
Workflow triggered on offer acceptance, orchestrating HR, IT, finance, facilities and direct manager. AI agent supports the new employee in week 1. Automatic checklists and notifications.
KPIs
- Time from acceptance to operational day 1
- Access provisioning errors
- New-hire NPS
- HR coordination effort
How it is measured
Every KPI with a baseline and a target.
The numbers for this project come from your data. We measure the baseline during framing, agree the target with you before building and, in production, measure the same KPIs the same way.
- 01BaselineMeasured during framing, with the data of the process as it runs today.
- 02TargetAgreed with the case owner before building, starting from the baseline.
- 03In productionThe same KPIs, measured the same way, compared with the baseline.
- Time from acceptance to operational day 1
- From offer acceptance to the day the employee has access, equipment and tasks, from the workflow dates.
- Access provisioning errors
- Missing or wrong access requests in the first week, recorded in the IT ticketing tool.
- New-hire NPS
- A survey at the end of the first week and the first month.
- HR coordination effort
- HR hours per new joiner, measured by sampling before and after.
Before starting
Prerequisites and risks.
Prerequisites
- The current joining process mapped, with each area's tasks and who does them.
- Access to the HCM and to the IT request tool, to trigger and track the tasks.
- Access profiles per role defined by IT, so provisioning follows a rule.
Risks and how we handle them
Too much access
Provisioning by role profile avoids copying a colleague's access. Access outside the profile still goes through approval.
The new joiner's personal data
The workflow collects only what each area needs, with role-based access, and documents stay in the HCM.
Want to see this in your operation?
90 minutes with you and your team. We leave with 3 concrete opportunities and estimated payback.